Negotiation

August 13, 2014

The Monopoly of No Customer Service

It seems customer service is at the bottom of the priority heap these days.  Recently I had a great example of poor customer service. I contacted the local toll roads […]
August 4, 2014

The Citadel and The Band Journey on How To Prepare to Negotiate

The Citadel Military College and the rock band Journey offer great lessons for advance preparation for how to negotiate. Read more to find out why. One of the 50 ways to […]
August 1, 2014

Can We Just Get A REAL Person to Answer the Phone?

Is it too much to ask to just get a real person on the phone to solve a problem? I really DESPISE calling a company, bank, hotel etc and getting […]
July 28, 2014

Contracts Eye

I remember when I first started to teach negotiation and contracts information. I didn’t realize how much this information is needed. I look at agreements with a contracts expert eye […]
July 20, 2014

Negotiation Just Takes Some Skill – You Too Can Easily Learn These Skills

Recently in an article I wrote about the 7 mistakes most often made in negotiation, I mentioned that it takes confidence to be a good negotiation. How can you get […]
July 13, 2014

Integrity First – 4 Areas to Keep Integrity First in Your Life

Integrity, it’s one of the buzz words of the day. We often hear we need to have integrity, but what does that really mean? Integrity means doing the right thing […]
July 12, 2014

Ask Powerful Questions

Asking powerful questions is a strategy that will keep you in the power position during a negotiation. Knowing the right questions to ask prior to the negotiation is part of […]
June 22, 2014

Ambiguity is the Death of all Contracts/Agreements

Have you ever signed a contract or agreement only to realize later those terms weren’t quite clear enough? The lack of clarity likely caused problems with completion of the contract […]
June 9, 2014

Stop Talking

One of the most common mistakes people make in negotiation is talking too much.. We talk people into the sale then talk them out of it because we keep talking […]