customer service

October 23, 2017

Using deception and secrecy to get a business conversation

If you have to use deception and secrecy to get a business conversation, you might want to rethink your business. Have you ever had someone contact you and ask if […]
June 8, 2015

7 Negotiation Strategies Applied to Everyday Life

7 Negotiation Strategies Applied to an Everyday Situation Recently I went on an amazing mother daughter trip with my daughter after she graduated from CSULB. We went to the East Coast […]
August 13, 2014

The Monopoly of No Customer Service

It seems customer service is at the bottom of the priority heap these days.  Recently I had a great example of poor customer service. I contacted the local toll roads […]
August 1, 2014

Can We Just Get A REAL Person to Answer the Phone?

Is it too much to ask to just get a real person on the phone to solve a problem? I really DESPISE calling a company, bank, hotel etc and getting […]