customer service

January 30, 2018

Why do I have to expend unnecessary time and effort to get someone to actually do their job Part 2

Why do I have to expend unnecessary time and effort to get someone to actually do their job Part 2 After having a not so great experience at my local […]
January 20, 2018
Just Do Your Job!

Why Do I Have to Expend Unnecessary Time and Effort to Get Someone to Actually Do Their Job? Part 1

  When I was in the military and had kids, I started a monthly allotment to purchase savings bonds for their education.  They are adults now and while I’ve used […]
October 23, 2017

Using Deception and Secrecy to Get a Business Conversation

If you have to use deception and secrecy to get a business conversation, you might want to rethink your business. Have you ever had someone contact you and ask if […]
June 8, 2015

7 Negotiation Strategies Applied to Everyday Life

7 Negotiation Strategies Applied to an Everyday Situation Recently I went on an amazing mother daughter trip with my daughter after she graduated from CSULB. We went to the East Coast […]
August 13, 2014

The Monopoly of No Customer Service

It seems customer service is at the bottom of the priority heap these days.  Recently I had a great example of poor customer service. I contacted the local toll roads […]
August 1, 2014

Can We Just Get A REAL Person to Answer the Phone?

Is it too much to ask to just get a real person on the phone to solve a problem? I really DESPISE calling a company, bank, hotel etc and getting […]