excellence
August 13, 2014
It seems customer service is at the bottom of the priority heap these days. Recently I had a great example of poor customer service. I contacted the local toll roads […]
August 4, 2014
The Citadel Military College and the rock band Journey offer great lessons for advance preparation for how to negotiate. Read more to find out why. One of the 50 ways to […]
August 1, 2014
Is it too much to ask to just get a real person on the phone to solve a problem? I really DESPISE calling a company, bank, hotel etc and getting […]
July 29, 2014
I’ve heard it said that emotionally connected people perform better. People are so disconnected in the workplace today. All work and no play makes people bored, exhausted, overwhelmed and just […]
July 28, 2014
I remember when I first started to teach negotiation and contracts information. I didn’t realize how much this information is needed. I look at agreements with a contracts expert eye […]
July 25, 2014
Did you know there’s enough room at the top for everyone? I remember times when I get fearful and think I’m not going to make it, but then I keep […]
July 20, 2014
Recently in an article I wrote about the 7 mistakes most often made in negotiation, I mentioned that it takes confidence to be a good negotiation. How can you get […]
July 13, 2014
Integrity, it’s one of the buzz words of the day. We often hear we need to have integrity, but what does that really mean? Integrity means doing the right thing […]
July 12, 2014
Asking powerful questions is a strategy that will keep you in the power position during a negotiation. Knowing the right questions to ask prior to the negotiation is part of […]