Leave Emotion Out – Negotiate Around Emotional Triggers. Sounds simple enough to negotiate while leaving emotion our right? It sounds like something we can do in principle, until you are […]
This past weekend I was a speaker and exhibitor at Craig Duswalt’s Rockstar Marketing Bootcamp. I am one of his experts that trains on negotiation in his mastermind. I may […]
Look the part to build rapport and trust. What does it mean exactly to “look the part” in your business? Will it help you effectiveness when you negotiate? Looking the […]
Ditch the Pitch I’ve said it many times in my presentations about building relationships first. When you first introduce yourself to someone, ditch the pitch. We are in a relationship […]
Will a hate driven style of negotiation work as a strategy to produce win-win results? 911 – no one will ever forget that day in history. This week is the […]
What happens when you receive a contract for a potential business deal and the person giving you the contract says the terms are non negotiable? There are many ways to […]
It seems customer service is at the bottom of the priority heap these days. Recently I had a great example of poor customer service. I contacted the local toll roads […]