It seems customer service is at the bottom of the priority heap these days. Recently I had a great example of poor customer service. I contacted the local toll roads […]
The Citadel Military College and the rock band Journey offer great lessons for advance preparation for how to negotiate. Read more to find out why. One of the 50 ways to […]
I’ve heard it said that emotionally connected people perform better. People are so disconnected in the workplace today. All work and no play makes people bored, exhausted, overwhelmed and just […]
I remember when I first started to teach negotiation and contracts information. I didn’t realize how much this information is needed. I look at agreements with a contracts expert eye […]
Recently in an article I wrote about the 7 mistakes most often made in negotiation, I mentioned that it takes confidence to be a good negotiation. How can you get […]
Have you ever signed a contract or agreement only to realize later those terms weren’t quite clear enough? The lack of clarity likely caused problems with completion of the contract […]