training

August 25, 2014

R E S P E C T – Negotiating Aretha Franklin Style

Aretha Franklin belted out the word respect in the song by the same title. R E S P E C T, find out what it means to me….What does respect […]
August 13, 2014

The Monopoly of No Customer Service

It seems customer service is at the bottom of the priority heap these days.  Recently I had a great example of poor customer service. I contacted the local toll roads […]
August 4, 2014

The Citadel and The Band Journey on How To Prepare to Negotiate

The Citadel Military College and the rock band Journey offer great lessons for advance preparation for how to negotiate. Read more to find out why. One of the 50 ways to […]
August 1, 2014

Can We Just Get A REAL Person to Answer the Phone?

Is it too much to ask to just get a real person on the phone to solve a problem? I really DESPISE calling a company, bank, hotel etc and getting […]
July 29, 2014

Emotionally Connected People Perform Better

I’ve heard it said that emotionally connected people perform better. People are so disconnected in the workplace today. All work and no play makes people bored, exhausted, overwhelmed and just […]
July 28, 2014

Contracts Eye

I remember when I first started to teach negotiation and contracts information. I didn’t realize how much this information is needed. I look at agreements with a contracts expert eye […]
July 20, 2014

Negotiation Just Takes Some Skill – You Too Can Easily Learn These Skills

Recently in an article I wrote about the 7 mistakes most often made in negotiation, I mentioned that it takes confidence to be a good negotiation. How can you get […]
June 22, 2014

Ambiguity is the Death of all Contracts/Agreements

Have you ever signed a contract or agreement only to realize later those terms weren’t quite clear enough? The lack of clarity likely caused problems with completion of the contract […]
June 13, 2014

Take Mental Notes On How To Lead

We all have to start from somewhere. I know when I first started as an Entrepreneur I didn’t have a clue or even part of a clue. I remember as […]